Here are the answers to the most common questions we've been receiving.
1. If you have a current annual plan and you purchase a new one, one year will be added to your current expiration date. For example, if your current expiration date is 2/1/17 and you renew your plan today, your new expiration date will be 2/1/18.
2. The 50% off promotion code will not work on our gift certificates. If you would like to purchase an annual plan as a gift, you can do it using your account. Then send an email to firstname.lastname@example.org that includes the name and email address of the recipient. We will set up their account and move the plan you purchased into it.
3. If you have a 1-month or 3-month plan and you just purchased an annual plan, you will need to cancel your 1-month or 3-month plan by filling out this form: https://oq209.infusionsoft.com/app/form/cancel-subscription.
3. If you had an expired plan and just purchased a new one, our system will start your new subscription when your last one ended. Please send an email to email@example.com so we can adjust your expiration date. If you have an existing account you will not automatically receive your login information. If you have forgotten your password you can click here: https://www.thefresh20.com/sign_in/#.