PLEASE BROWSE THE FAQ BEFORE SUBMITTING A TICKET.
You can also submit a request or send us an email at firstname.lastname@example.org.
Our customer service desk is available Monday - Friday from 9am to 6pm (Pacific).
There is usually someone on deck over the weekends as well but response time is slower during non-business hours.
Are you experiencing a problem with measurements on the menu files? This is, unfortunately, an issue with your browser and Adobe Reader. You will need to try a different browser, or right-click and save the file and open outside of a browser for the measurements to appear correctly.
The fresh 20 August 23, 2011 • 8 • FAQ / Login
There are several reasons a subscriber cannot login.
The number one reason for login issues is case sensitivity. Username and password must be entered exactly as the appear and most passwords are all caps.
1. Your account has expired. Please check date of purchase to ensure you account is still current.
2. Forgot password. You may have your password sent directly to your email via the "forgot password" link on the login page.
You may also want to try clearing your Internet browser's cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
If you are still having trouble, please submit a ticket.