Got Questions?

PLEASE BROWSE THE FAQ BEFORE SUBMITTING A TICKET.

We also suggest that you read through our Terms of Use before submitting a ticket as you may find your answer is there.

You can also submit a request or send us an email at support@thefresh20.zendesk.com.

Our customer service desk is available Monday - Friday from 9am to 6pm (Pacific).
There is usually someone on deck over the weekends as well but response time is slower during non-business hours.

Are you experiencing a problem with measurements on the menu files? This is, unfortunately, an issue with your browser and Adobe Reader. You will need to try a different browser, or right-click and save the file and open outside of a browser for the measurements to appear correctly.

 

Customer Service

The fresh 20 August 23, 2011 8 FAQ / Login

There are several reasons a subscriber cannot login.

The number one reason for login issues is case sensitivity. Username and password must be entered exactly as the appear and most passwords are all caps.

Other possibilities:

1. Your account has expired.  Please check date of purchase to ensure you account is still current.

2. Forgot password. You may have your password sent directly to your email via the "forgot password" link on the login page.

You may also want to try clearing your Internet browser's cache: http://www.wikihow.com/Clear-Your-Browser's-Cache

If you are still having trouble, please submit a ticket.

Mandi August 21, 2011 FAQ / Getting Started

You will find a form on this page (http://www.thefresh20.com/mealplan/) to request a free sample week. 

The fresh 20 August 17, 2011 FAQ / Billing

Monthly subscriptions must be cancelled via PayPal prior to the renewal date.

Our system is completely automated which gives you the control to cancel your renewal at anytime through your PayPal by clicking on “cancel recurring payments” in your PayPal dashboard.  We hope you understand there will be no refunds for late cancellations.

Here's how to cancel:

Log in to PayPal
Click Profile (in the top menu bar)
Click My Money (along the left)
Then next to My preapproved payments, there is a link to Update
Click Update and find a transaction for The Fresh 20, once you click that you can select the button at the bottom for Cancel