Got Questions?


We also suggest that you read through our Terms of Use before submitting a ticket as you may find your answer is there.

You can also submit a request or send us an email at

Our customer service desk is available Monday - Friday from 9am to 6pm (Pacific).
There is usually someone on deck over the weekends as well but response time is slower during non-business hours.

Are you experiencing a problem with measurements on the menu files? This is, unfortunately, an issue with your browser and Adobe Reader. You will need to try a different browser, or right-click and save the file and open outside of a browser for the measurements to appear correctly.


Customer Service

The Fresh 20 Team August 23, 2011 1 FAQ / Login

There are several reasons a subscriber cannot login.

The number one reason for login issues is case sensitivity. Username and password must be entered exactly as the appear and most passwords are all caps.

Other possibilities:

1. Your account has expired.  Please check date of purchase to ensure you account is still current.

2. Forgot password. You may have your password sent directly to your email via the "forgot password" link on the login page.

You may also want to try clearing your Internet browser's cache:'s-Cache

If you are still having trouble, please submit a ticket.

Mandi August 21, 2011 FAQ / Getting Started

You will find a form on this page ( to request a free sample week. 

The Fresh 20 Team August 17, 2011 FAQ / Billing

Monthly subscriptions (except for Paleo plans) must be cancelled via PayPal prior to the renewal date.

To cancel your subscription or recurring payment:
  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click My money.
  4. Click Update in the My preapproved payments section.
  5. Click Cancel, Cancel automatic billing, or Cancel subscription and follow the instructions.
  6. or Follow this link